FAQ’s and Support

• Tyvek – Yes, these have tamperproof adhesives causing them to destruct on removal.
• Woven – These are the most secure / non-transferable option for event wristbands, with the exception of the removable spring toggle.
• Plastic clip – These contain a tamperproof button clip which prevents users from removing the band without destruction of the wristband.
• Silicone – By nature these are made to take on and off; these are mainly used for promotional purposes and not event admission.

Yes, on most wristband products they can come in many different colours. In most cases (except full colour print products) where the design is the same and we are only changing the band colour, this does not incur any additional charges.

Yes, we provide you a unique link to your phone and email with complimentary artwork.

You can speak directly to our artwork department and organise your artwork exactly how you want it.

We’re sorry to hear this, but we understand! Please contact us as soon as possible to see if your order is able to be cancelled. You can reach us during business hours on (03) 9068 9807.

If you require something urgently please give us a call and we’ll let you know sending schedules for that day.

Of course, express delivery and tracking is kind of our thing. Available Australia wide.

Our dispatch office is located in Melbourne, so give us a call if you need something in a hurry and we should be able to help you out.

For our more abroad customers, we can ship internationally. Please let us know if you have international shipping requirements.

Claims or Returns: If you are not completely satisfied with your purchase, in addition to your rights as a consumer under the Competition and Consumer Act and other applicable Australian consumer protection laws and regulations, you may also be eligible to return the item for a refund under our quality guarantee.

In the unlikely event of a claim, only written claims will be accepted and must be made within 30 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection. A refund or replacement of stock will be issued at our discretion once the goods have been checked.

We are open 9am – 6pm on business days for Sales and Support, and 9am – 4:30pm for order pick up from our office.

For a prompt dispatch of your order on the same day of placement, please ensure that we receive your order prior to 3pm.

Absolutely. You will receive the order confirmation and tax invoice after your online order.

If you cannot find the answer to your question here, please contact us via email or call directly, and we will help you with all your enquiries.